保障網絡安全

在Zayu,我們非常重視客戶的在線安全。我們也知道你們中的很多人,因為我們在社交媒體和其他渠道上對這個問題有很多疑問。
我們清楚地知道,騙子有各種各樣的方式來利用客戶,包括發送詐騙電子郵件,聲稱是從我們這樣的流行品牌。這就是為什麼我們把一些常見問題放在一起,以幫助您在網上購物時保持安全。

常見問題解答
我如何發現一個詐騙電子郵件?
一些騙子試圖通過偽裝成電子郵件中值得信賴的發件人(這被稱為網絡釣魚)來竊取個人信息,如銀行卡細節。通過發送聲稱來自合法的人或公司的消息,他們誘使您訪問或提交您的詳細信息到一個不安全的網站。
以下行為可能來自一個詐騙電子郵件:
•它要求您的銀行或付款細節,用戶名或密碼等個人信息
•發件人地址與相關網站地址不同
•有一種可疑的緊迫感,就像威脅一樣,除非您立即採取行動,否則您的賬戶將被關閉
•這是一個泛用的問候,如“尊敬的客戶”
•你沒有預料到
如果你擔心,不要點擊任何鏈接,打開任何附件或轉發給其他人。相反,您可以聯繫該公司以確定電子郵件是否值得信賴。而且您可以隨時從他們的網站獲取所需的信息,而不是通過電子郵件中的鏈接。

我如何選擇一個更安全的密碼?
記住它很容易,但不可能被別人猜到。
比如:
•考慮將您的密碼放在一個句子或短語上。並使用數字和字符的混合。
•避免為所有在線帳戶使用相同的密碼。
•不要使用人名 – 使用常見的黑客工具很容易破解這些名字。
•避免選擇您的用戶名。
•切勿將密碼提供給任何人。
•盡量避免在社交媒體上進行一些研究的文字。

這裡有些例子:
•易記的短語 – 請選擇1本書!
•一些字符 – $ shououtloud1
•符號組合 – $ uccess!$ thekey
但是不要使用這些 – 請你自己創造的密碼。
如何避免電腦病毒?
通過下載最新的軟件來保護您的計算機免受病毒侵害。一些例子是McAfee,Norton和AVG,當然也有其他反病毒產品可用。
您也可以通過將操作系統更新設置為自動來保護您的計算機免受病毒感染。

Stay Safe Online

Here at Zayu, we take the online safety of our customers very seriously. And we know many of you do too, as we get lots of queries about the matter on social media and other channels.
We’re well aware that fraudsters have all sorts of ways of exploiting customers, including sending scam emails that claim to be from popular brands like ours. That’s why we’ve put together some FAQs to help you stay safe when you’re doing a spot of online shopping.

FAQs
HOW DO I SPOT A SCAM EMAIL?
Some fraudsters try to steal personal information like bank card details by masquerading as a trustworthy sender in an email (this is known as phishing). By sending a message claiming to be from a legitimate person or company, they trick you into visiting or submitting your details to an unsecure site.
It might be a scam email when…
• It asks for personal information like your bank or payment details, username or password
• The sender’s address is different to a relevant website address
• There’s a suspicious sense of urgency, like a threat that your account will be closed unless you take immediate action
• It’s a generic greeting such as ‘Dear customer’
• You weren’t expecting it
If you’re at all worried, don’t click on any links, open any attachments or forward these to anyone else. Instead, you could contact the company to find out if an email is trustworthy. And you can always get the information you need from their website rather than a link in an email.

HOW DO I PICK A SAFER PASSWORD?
Make it easy to remember but impossible to guess.
Like so…
• Consider basing your password on a sentence or phrase. And use a mix of numbers and characters.
• Avoid using the same password for all your online accounts.
• Don’t use people’s names – these can be easily cracked using common hacking tools.
• Avoid choosing your username.
• Never give your password to anyone.
• Try to avoid words that, with a bit of research on social media, can be guessed.
Here are some examples:
• Phrases that are easy to remember – Choose1Book!
• A number of characters – $shououtloud1
• A mix of symbols – $uccess!$thekey
But don’t use these ones – make sure you think up your own. Obviously.

HOW DO I AVOID COMPUTER VIRUSES?
Protect your computer from viruses by downloading the most-up-to-date software. Some examples are McAfee, Norton and AVG, although other anti-virus products are available.
You can also protect your computer from viruses by setting your operating system updates to automatic.