Shipment and Delivery
When the product is delivered to the address you gave us, the order is completed immediately. Since then, the product will be your responsibility.
This website is only for delivery of products to customers in outside Australia addresses.
Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local custom charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for custom clearance. For more information about your country’s custom policies, please contact your local customs office.
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Zayu shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes to you on the date when the products are delivered to you or are left with a person or place nominated by you.